Seller & responsible operator
Shizuka Ogino (荻野静佳), trading as Root & Rest.
ROOT & REST
Legal notice
Please review the sales conditions before placing an order.
Address & telephone number
Disclosed without delay on request, before you decide to purchase. Please contact support@rootandrest.jp.
Prices & additional fees
Tax-inclusive prices appear on each product page. Delivery charges apply. Bank transfer fees are paid by the customer. Optional gift wrapping costs ¥400 per item, including tax, for a fabric pouch, presentation box, wrapping, ribbon and small message card. The total for your order and destination appears before payment.
Payment methods & timing
Credit cards, Apple Pay, Google Pay, PayPay, Link and bank transfers are processed through Stripe. Available methods are shown at checkout. Cards and similar methods are charged when the order is confirmed. For bank transfers, use the account and amount shown at checkout and in the email. Dispatch preparation begins after funds are confirmed.
Dispatch
Except for the seven made-to-order full-size fragrances listed below, orders are dispatched within seven business days after payment is completed. For bank transfers, this period begins when payment is confirmed. Saturdays, Sundays and Japanese public holidays are not business days. Full-size mists and diffusers of EARL GREY TEA, LAVENDER HERBAL TEA, REST, AMBER SANTAL, SACRED STILLNESS, SACRED TIMBER and GOLDEN RITE usually take around three weeks from your order to dispatch, allowing the fragrance time to settle. When we have items ready, we may be able to send them a little sooner. Testers (scent trial sets) for every fragrance follow our usual schedule and ship within seven business days after payment. For bank transfers, this period begins when payment is confirmed. We allow each fragrance time to settle into harmony before sending it to you. We will let you know your estimated dispatch date individually after your order.
Returns, exchanges & cancellation
Please refer to the Shipping & returns page for the complete conditions.
Delivery is currently available only within Japan.